Stay Safe Online

Stay Safe Online: Important Guidance for REPs UAE Members

At REPs UAE, protecting our members and the wider fitness community is important to us.

We are aware that individuals may occasionally receive emails, messages, phone calls, or website links claiming to represent REPs UAE. Some of these communications may be unofficial and designed to mislead recipients.

This page has been created to help members recognise suspicious activity, understand how to safely register or renew, and know how to verify official REPs UAE communication.

Official REPs UAE Communication

To help keep your information secure, always ensure you are using authorised REPs UAE channels.

Please verify:

✔ The sender’s email address is genuine
✔ The website domain matches our official website
✔ Contact details are listed on our official channels
✔ Social media accounts are linked from our verified platforms

If anything appears unusual, we recommend contacting us directly before taking further action.

Be Cautious of Unexpected Messages

Please take extra care with emails, messages, or calls that:

✔ Request urgent payment or immediate action
✔ Ask you to verify account details through a link
✔ Request personal or banking information
✔ Ask for one-time passwords (OTPs) or verification codes
✔ Use language designed to create pressure or urgency
✔ Include website links that look unfamiliar

Always pause and verify before responding.

How to Check a Link Before Clicking

Fraudulent links can sometimes appear genuine at first glance.

On Desktop:

Hover your mouse over the link before clicking. This may show the true destination address.

On Mobile:

Press and hold the link to preview the website address before opening it.

Only proceed if the website clearly matches the official REPs UAE domain.

How to Register or Renew Safely

For your security, we recommend following these steps:

1. Visit our official website, www.repsuae.com directly
2. Complete registration or renewal only through authorised channels
3. Use official contact details published on our website or social media pages
4. If you are unsure, contact our office before making payment or sharing information

Examples of Unofficial Activity

Members have reported communications such as:

• Renewal reminders from unofficial email addresses
• Messages requesting urgent payment
• Links to websites imitating official pages
• Requests for personal information through chat platforms

Please note that these examples may change over time. Remaining cautious is the best protection.

Below are examples of communications reported to us. These examples are shared to help members recognise suspicious requests.

Example 1: Urgent Profile Update Email

This email asks the recipient to complete an urgent update within 24 hours to avoid disruptions.

Points to note:

✔ The sender email address does not end in @repsuae.com
✔ Urgent deadlines are used to pressure immediate action
✔ The link may appear genuine at first glance

Reminder: Always hover over links before clicking to check the true destination.

Example 2: Fake Service Notification Email

This message claims to be an official service notification regarding a professional profile.

It may include personal details such as name, registration number, or date of birth to appear credible.

Points to note:

✔ The sender email address does not end in @repsuae.com
✔ Personal details may be used to build trust
✔ The message encourages clicking a link to verify information

Reminder: Never assume a message is genuine simply because it contains accurate details.

Example 3: Live Chat Verification Email

This email invites the recipient to join a live chat to verify account information.

Points to note:

✔ The sender email address does not end in @repsuae.com
✔ The message directs users away from official channels
✔ The provided link may appear legitimate

Important: REPs UAE does not operate a live chat verification service.

Example 4: Fake Live Chat Activation Page

This page states that an account must be manually activated by a security team before certificate re-issuance.

It then prompts the user to start a live support chat.

Points to note:

✔ The wording is designed to sound official
✔ It creates urgency around account access
✔ REPs UAE does not use live chat for account activation

Example 5: Fake Information Collection Form

This page asks users to provide sensitive personal information such as:

• REPs ID
• Email address
• Full home address
• Identity verification details
• Full banking details

Reminder: Do not submit personal or financial information through unofficial websites or chat systems.

Example 6: Fake Live Chat Payment Verification

This conversation claims account confirmation will only take five minutes and requests payment method verification through a “random gateway.”

Points to note:

✔ Pressure is used to keep the user engaged
✔ Payment verification requests should be treated with caution
✔ Unusual wording and processes can be warning signs

REPs UAE does not use any live chat platforms.

If You Receive a Suspicious Message

If you receive communication claiming to be from REPs UAE and are unsure if it is genuine:

✔ Do not click links immediately
✔ Do not share personal or payment information
✔ Do not provide OTPs or verification codes
✔ Contact REPs UAE directly using official channels

Our Commitment to Members

We are committed to maintaining a safe and professional environment for all fitness professionals in the UAE. We encourage members to remain vigilant and to report suspicious activity so we can continue supporting the community.

Need Assistance?

If you would like to verify any communication or need support regarding your registration, please contact REPs UAE directly through our official website or recognised communication channels.

REPs UAE Official Channels

Email: [email protected]

Website: www.repsuae.com

Instagram: @repsuae

Facebook: @REPs UAE

Linkedin: @REPs UAE Official